Super Ace Privacy Policy for Filipino Players

This Privacy Policy explains how Super Ace collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using our platform, you agree to the practices described here. If you have questions about how your data is handled, visit our FAQ page for more information.

How We Handle Your Personal Information

1. Information We Collect

When you register on Super Ace, we collect personal information including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents such as a government-issued ID when required by Philippine regulations. During your use of the platform, we automatically gather technical data including your device type, IP address, browser version, and session activity logs. This information helps us verify your identity, process transactions securely, and personalise your experience on the platform. We do not collect more information than is necessary for the purposes described in this policy.

2. How We Use Your Information

Super Ace uses your personal data primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested. We also use your information to comply with our obligations under Philippine anti-money laundering laws and responsible gaming regulations. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies. We will only send promotional communications if you have opted in to receive them, and you may withdraw that consent at any time. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Data Sharing and Disclosure

Your personal information may be shared with trusted third-party service providers who assist us in operating the Super Ace platform, including payment processors, identity verification services, and technical infrastructure providers. All such partners are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event that Super Ace undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described here. We will notify you of any such transfer through the contact details held on your account.

4. Data Retention and Security

Super Ace retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. We implement industry-standard security measures including encrypted data transmission, secure server storage, and access controls to protect your information from unauthorised access, disclosure, or loss. While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account. If you believe your account security has been compromised, please contact our support team immediately using the details on the FAQ page. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the right to access the personalinformation Super Ace holds about you, request corrections to inaccurate data, and ask for the deletion of your personal information where it is no longer needed for the purposes for which it was collected. You also have the right to object to certain types of processing, to withdraw consent for marketing communications at any time, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team using the details available on the FAQ page and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your account will not be affected by any such request unless the deletion of data makes it impossible for us to continue providing the service. Super Ace is committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

6. Cookies and Tracking Technologies

Super Ace uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players use the platform so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players and where improvements can be made. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the Super Ace platform.

7. Children and Minors

Super Ace does not knowingly collect personal information from individuals under the age of 21. Our platform is strictly intended for adults who meet the minimum age requirement under Philippine gaming regulations. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete the associated data. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact our support team without delay. We take the protection of minors seriously and actively employ age verification measures during the registration process to prevent underage access.

8. Changes to This Privacy Policy

Super Ace reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will notify registered players through the contact details held on their account before the changes take effect. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your personal information is being handled. The most current version of this Privacy Policy will always be available at superace.ws/privacy-policy.

Last reviewed: June 2025. This Privacy Policy applies to all players accessing Super Ace from the Philippines.

What This Policy Means for You

A quick summary of the key points every Filipino player should know.

Your Data Is Secure

We use encrypted connections and secure servers to protect your personal information at all times. Your data is never sold to third parties for marketing purposes.

You Control Your Information

Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time by contacting our support team.

We Notify You of Changes

If we make material updates to this policy, we will contact you directly before the changes take effect so you are always informed.

Cookies You Can Manage

We only use cookies necessary for platform operation and analytics. You can manage non-essential cookies through your browser settings at any time.

Adults Only, Always

Super Ace is strictly for players aged 21 and above. We actively verify age during registration and remove any accounts found to belong to minors.

Compliant with Philippine Law

Our data practices are aligned with the Philippine Data Privacy Act of 2012 and applicable gaming regulations to protect every player on the platform.

Privacy Questions Filipino Players Ask

Quick answers to the most common data and privacy questions from our players.

No. Super Ace does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and all of these partners are bound by strict data protection agreements. We may also disclose information to Philippine regulatory authorities when required by law. For more details on how your data is shared, please review Section 3 of this Privacy Policy above. If you have further questions, visit our FAQ page.

You can submit a data access request by contacting our support team using the details available on the FAQ page. Under the Philippine Data Privacy Act of 2012, we are required to respond to your request within a reasonable timeframe and provide you with a copy of the personal information we hold about you. Please include your registered email address and account details in your request so we can verify your identity before releasing any information. There is no charge for submitting a data access request. We are committed to handling all such requests transparently and without unnecessary delay.

Yes. You have the right to request the deletion of your personal information where it is no longer needed for the purposes for which it was collected. However, please note that we are required by Philippine law and our regulatory obligations to retain certain records for a specified period even after account closure. If you wish to close your account and request data deletion, please contact our support team through the FAQ page. We will confirm what data can be deleted immediately and what must be retained for legal compliance purposes. Your request will be processed fairly and without any negative impact on your rights as a player.

Super Ace will only send you promotional communications if you have explicitly opted in to receive them during registration or through your account settings. You can withdraw your consent for marketing messages at any time by updating your preferences or contacting our support team. We will always send you essential account notifications such as security alerts, deposit confirmations, and policy updates regardless of your marketing preferences, as these are necessary for the operation of your account. We do not send unsolicited marketing messages and we do not share your contact details with third-party advertisers. For more information about our promotions, visit the Promotion page.

Your Privacy Is Protected — Start Playing Today

Now that you know how Super Ace protects your personal information, you can register with confidence and enjoy slots, sports betting, and casino-style games in Philippine pesos on your mobile phone.